Our Return Policy
*Return consultation and instructions personally sent via email!
The following items are all FINAL sale and cannot be returned:
Accessories (including: Keychains, Flexies, Combs, Hats, Jewelry, Sunglasses, and Scarves)
Super Deals, Doorbusters, Flash Sales, Clearance, and Items with Discounts of 15% or more!
• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
• Merchandise may be returned for ONLINE STORE CREDIT only within 2-4 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects!!
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
• Please allow 3-4 business days for us to receive your return, and 5-7 business days for us to process your store credit.
• If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.
• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.
• If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email
TalkLavish@LexxLavish.com before placing your order.
• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 10 days. After 10 days, the items will be donated to charity.
• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.
• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.
Defects or Problems With Your Order?
• If you have received an item with any problems or defects, please email TalkLavish@LexxLavish.com within 2 DAYS to inform us of the issue. If we are not notified within 2 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects!
LAVISH LENGTH HAIR:
We are dedicated to providing top quality hair, all of our hair goes through an extensive review process before it’s shipped out.
●ALL SALES ARE FINAL!
Our product is 100% raw! Please remember that each bundle comes from a different donor therefore color, texture, and wave pattern are never guaranteed. We try our best to match each order accordingly.
Please email TalkLavish@LexxLavish.com for all questions and concerns!